What payment methods does Kings & Queens accept?

Kings & Queens Dry Cleaning and Laundrette accepts card payments, contactless payments, and mobile payments. The launderette is equipped to handle modern payment methods for customer convenience.

How much does a service wash cost at Kings & Queens?

Service wash pricing at Kings & Queens ranges from £35 to £75, depending on the volume and complexity of the load. Basic wash and fold services range from £10 to £26. Customers should note that pricing may vary based on the weight and type of garments, and it is recommended to request a quote before proceeding to ensure clarity on costs.

Does Kings & Queens offer collection and delivery services?

Yes, Kings & Queens Dry Cleaning and Laundrette offers collection and delivery services, with 24-hour availability options available. The pickup and drop-off service is particularly convenient for busy professionals and those requiring flexible scheduling. Same-day service is also available for urgent requirements.

What accessibility features does Kings & Queens have?

Kings & Queens Dry Cleaning and Laundrette is wheelchair accessible and provides accessible seating for customers. The launderette is also a designated transgender safe space, ensuring a welcoming environment for all customers.

What specialist cleaning and repair services are available?

Kings & Queens offers comprehensive specialist services including dry cleaning, stain removal, clothing repairs, alterations, zip replacement, and specialist cleaning for delicate or luxury fabrics. The launderette is particularly known for expertise in removing difficult stains and handling delicate items with meticulous attention to detail.

I'm concerned about pricing transparency—how can I avoid unexpected charges?

Kings & Queens recommends requesting a detailed quote before submitting items for service, as pricing can vary based on garment type and weight. Customers should confirm the final cost at drop-off to ensure clarity. It is advisable to discuss specific pricing with staff upfront, as quotes may differ between interactions; requesting a written estimate can help avoid discrepancies.

Source checked

Kings & Queens Dry Cleaning and Laundrette

Name: Kings & Queens Dry Cleaning and Laundrette
Address: 221 Waterloo Rd, London, Greater London, SE1 8XH, GB
Telephone: +44 20 7112 4886
Rating: 4.7

221 Waterloo Rd, London, SE1 8XH4.7(313 reviews)

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Opening Hours

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Pricing

Pricing has not been confirmed yet. Check before travelling.

Payment

Contactless

Card

Inconsistent pricing quoted to customers; same service quoted at different rates on different days (£50 vs £75 for same load). Multiple customers charged more than initially quoted.

Services and Amenities

Service Wash
Card Payment
Alterations Repairs
Clothing Repairs
Collection Delivery
Dry Cleaning
Ironing
Specialist Cleaning
Stain Removal
Wash Dry Fold
Zip Replacement
Collection And Delivery
Same Day Service Available
Accessible Seating
On Site Staff
Transgender Safe Space
Wheelchair Accessible

Customer Reviews

4.7

313 Google reviews

Kings & Queens receives polarized feedback reflecting two distinct operational realities. Premium service experiences highlight exceptional cleaning quality, reliability, and staff professionalism that earn strong recommendations and loyalty. However, significant complaints reveal systemic issues including lost items, inconsistent pricing, poor communication, and availability problems that undermine trust and leave customers feeling 'scammed' and ignored.

Based on automated analysis of customer reviews

What customers talked about

Staff ServiceStrong positive signal

14 mentions

Quality ResultsMostly positive

12 mentions

Speed EfficiencyMixed feedback

10 mentions

Convenience AmenitiesMixed feedback

8 mentions

“Signs saying 'back in five minutes' or 'back in one hour' even during business hours”

PricingCommon concern

9 mentions

“Inconsistency in pricing was sketchy. One dude said 50 pounds while the lady said 75”

Common positives

Removes impossible stains and restores items to like-new condition with expertise
Staff demonstrate exceptional warmth, professionalism, and genuine care for customers
Convenient pickup/delivery service especially valuable for busy professionals and travelers
Consistently meets deadlines and handles delicate/luxury fabrics with precision
Goes above and beyond with thoughtful touches (lavender sachets, midnight delivery options)

Watch-outs

Inconsistent pricing quotes for same service (£50 vs £75 for identical load)
Unclear pricing communicated upfront; costs revealed only at collection
Customers feel charged more than verbally quoted (£26 charged after being told £10)
Frequent 'back in 5 minutes/1 hour' signs despite business hours
Delays in item delivery despite agreed drop-off dates

* These highlights and concerns are based on automated analysis of user feedback and are not independently verified.

About this launderette

Kings & Queens Dry Cleaning and Launderette in Waterloo is a professional service combining traditional dry cleaning expertise with convenient wash and fold options. The business offers comprehensive services including stain removal, alterations, repairs, and same-day laundry with collection and delivery available. Run by attentive owners Mohammed and Basit, they are known for meticulous attention to detail with delicate fabrics, luxury materials like cashmere and velvet, and stubborn stain removal that customers describe as exceptional. While the launderette attracts praise for efficient turnaround times and friendly service from loyal customers, reviews reveal significant operational inconsistencies including communication lapses, sporadic staffing availability during business hours, and occasional service quality issues. The facility is wheelchair accessible, accepts card payments, and offers online estimates, making it convenient for busy Londoners seeking reliable professional laundry services.

+44 20 7112 4886 Visit website

Questions people ask

What payment methods does Kings & Queens accept?: Kings & Queens Dry Cleaning and Laundrette accepts card payments, contactless payments, and mobile payments. The launderette is equipped to handle modern payment methods for customer convenience.
How much does a service wash cost at Kings & Queens?: Service wash pricing at Kings & Queens ranges from £35 to £75, depending on the volume and complexity of the load. Basic wash and fold services range from £10 to £26. Customers should note that pricing may vary based on the weight and type of garments, and it is recommended to request a quote before proceeding to ensure clarity on costs.
Does Kings & Queens offer collection and delivery services?: Yes, Kings & Queens Dry Cleaning and Laundrette offers collection and delivery services, with 24-hour availability options available. The pickup and drop-off service is particularly convenient for busy professionals and those requiring flexible scheduling. Same-day service is also available for urgent requirements.
What accessibility features does Kings & Queens have?: Kings & Queens Dry Cleaning and Laundrette is wheelchair accessible and provides accessible seating for customers. The launderette is also a designated transgender safe space, ensuring a welcoming environment for all customers.
What specialist cleaning and repair services are available?: Kings & Queens offers comprehensive specialist services including dry cleaning, stain removal, clothing repairs, alterations, zip replacement, and specialist cleaning for delicate or luxury fabrics. The launderette is particularly known for expertise in removing difficult stains and handling delicate items with meticulous attention to detail.
I'm concerned about pricing transparency—how can I avoid unexpected charges?: Kings & Queens recommends requesting a detailed quote before submitting items for service, as pricing can vary based on garment type and weight. Customers should confirm the final cost at drop-off to ensure clarity. It is advisable to discuss specific pricing with staff upfront, as quotes may differ between interactions; requesting a written estimate can help avoid discrepancies.

About This Listing

We collect practical details from public business information, business websites, reviews, and submitted corrections. Please confirm important details such as prices, payment, and last wash times before travelling.

Last updated: 2026-05-18
Profile status: Details checked from public sources