Launderette in London launderette photo

Launderette in London

108 Askew Rd, London, W12 9BL2.3(32 reviews)

Opening Hours

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Pricing

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Payment

Coin

Coin-operated only. No change machine available; customers report difficulty obtaining change. Multiple reports of coin machines malfunctioning, retaining coins, and timing out, resulting in lost money with no refund process.

Services and Amenities

  • Self Service
  • Coin Operated
  • Wash Dry
  • Detergent Available
  • No Staff Assistance
  • Tumble Dryers

Customer Reviews

2.3
32 Google reviews

This launderette suffers from severe operational and maintenance issues that dominate customer experience. Malfunctioning payment systems, consistently cold water despite hot cycle selection, and unpredictable staff behaviour create persistent frustration, though a small subset appreciates its community role and occasional reliable service.

Based on automated analysis of customer reviews

Facility CleanlinessCommon concern
4 mentions

The place is dirty and smelly. Most of the time it's clean.

Convenience AmenitiesCommon concern
5 mentions

Never any staff on premises. No change machine; be sure to bring coins.

PricingCommon concern
7 mentions

I can't believe how extortionate they are. Tumble dryers cost £2 for 14 mins.

Quality ResultsCommon concern
6 mentions

Ice cold water even when selected hot cycle. Won't kill dust mites on bedding.

Staff ServiceCommon concern
4 mentions

Stunningly rude. She carried on shouting, getting angrier and angrier.

Machines EquipmentCommon concern
9 mentions

Machines do not work properly. Takes your money and wash does not come on.

Payment OptionsCommon concern
8 mentions

Pay point took all my money and wouldn't give it back. No contact number.

Common positives
  • Local, community-embedded presence with 25+ years history
  • Peaceful atmosphere suitable for personal time management
  • Washing machines function and deliver results when operational
  • Nice staff member runs the place and engages with regulars
Watch-outs
  • Coin payment system frequently malfunctions and swallows money
  • No refund process or contact number for lost transactions
  • Last inserted coin keeps ejecting, causing timeout and loss of entire balance
  • Payment slots take money without initiating wash cycles
  • No card payment option available; cash only

* These highlights and concerns are based on automated analysis of user feedback and are not independently verified.

About this launderette

Launderette in London

This self-service launderette has been part of the local community for over 25 years, offering coin-operated washing machines and tumble dryers for customers to clean their laundry independently. The facility provides detergent for purchase and operates on a self-service basis. However, reviews consistently highlight significant operational issues, including unreliable coin payment systems that frequently malfunction and retain customer money, malfunctioning machines with inconsistent water temperature control, and a lack of customer support with no refund process or contact number available. The launderette also faces criticism for poor opening hour enforcement and early closures, combined with inconsistent cleanliness. Despite its long-standing presence in the community, potential customers should be aware of the persistent maintenance and payment system problems before using this launderette.

Questions people ask

What payment methods does the launderette accept?
The launderette operates on a coin-payment system only; card payments are not available. Customers should bring coins in advance, as no change machine is available on site. Multiple customers have reported issues with the coin payment system malfunctioning, including coins being retained without initiating wash cycles, so it is advisable to verify transactions carefully.
What are the washing and drying prices?
Small loads cost £4.50 and large loads cost £5.50 for washing cycles. Tumble dryer time is charged at 50p per 5 minutes. Detergent powder is available as an optional purchase for 50p per wash. Customers have noted that dryer costs can accumulate quickly for full loads.
What should I know about water temperature and wash quality?
Several customers have reported that wash cycles deliver cold water even when a hot cycle is selected, which may limit effectiveness for certain items such as bedding or delicate sterilisation. When operational, the washing machines themselves have been described as functional, though this concern about water temperature appears frequently in customer feedback and suggests a potential systemic issue.
When does the launderette close, and what is the last wash time?
The launderette's advertised closing time is 22:00, with a last wash time of 21:00. However, customers have reported that staff may close earlier than advertised hours in practice, and the last wash time is not always enforced consistently. It is recommended to arrive well before closing to ensure a full wash cycle can be completed.
Is there staff on site, and what facilities are available?
The launderette operates as a self-service facility with no staff present during operating hours. There is no change machine, vending machine, or Wi-Fi available on site. Customers should bring all necessary coins and plan accordingly, as assistance is not available during operation.
What do customers say about their experience at the launderette?
Reviews are mixed, with particular concerns raised about payment system malfunctions, cold water despite selecting hot cycles, and inconsistent closing times. However, the launderette is valued by some for its peaceful atmosphere, long-standing community presence of over 25 years, and functional washing machines when operating normally. Customers are advised to bring sufficient coins and verify their payment has registered before beginning a wash.

About This Listing

We collect practical details from public business information, business websites, reviews, and submitted corrections. Please confirm important details such as prices, payment, and last wash times before travelling.

Last updated
2026-05-18
Profile status
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