New Cross Launderette
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New Cross Launderette

369 New Cross Rd, London, SE14 6AT4.6(122 reviews)

Opening Hours

Monday
8:30am-6pm
Tuesday
Closed
Wednesday
8:30am-6pm
Thursday
8:30am-6pm
Friday
8:30am-6pm
Saturday
8:30am-6pm
Sunday
8:30am-6pm

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Pricing

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Payment

Coin

Cash only operation. Change machine available that accepts notes and converts to £1 coins and smaller denominations. Customers report change machine reliability.

Services and Amenities

  • Service Wash
  • Self Service
  • Coin Operated
  • Bedding Cleaning
  • Collection Delivery
  • Duvet Cleaning
  • Pick Up Drop Off
  • Pillow Cleaning
  • Wash Dry Fold
  • 7 Days A Week Operation
  • Accessible Facilities
  • Affordable Pricing
  • Cash Accepted
  • Cash Only
  • Change Machine
  • Detergent Available
  • Fabric Conditioner Available
  • Free Wifi
  • High Speed Spin
  • Large Capacity Dryers
  • Large Capacity Washers
  • Modern Equipment
  • Multiple Machine Sizes
  • Multiple Wash Programs
  • On Site Staff
  • Seating Area
  • Staffed Service
  • Tumble Dryers
  • Wifi

Customer Reviews

4.6
122 Google reviews

The launderette receives mixed but generally positive feedback. While customers consistently praise the facility's cleanliness, machine quality, and pricing, a significant subset report concerning experiences with staff professionalism and service integrity, including rude interactions, pricing inconsistencies, and misuse of customer products. Staff quality appears highly variable depending on shifts.

Based on automated analysis of customer reviews

Machines EquipmentStrong positive signal
7 mentions
Convenience AmenitiesMostly positive
4 mentions
Facility CleanlinessMostly positive
6 mentions
Speed EfficiencyMostly positive
3 mentions
PricingMostly positive
8 mentions
Quality ResultsMixed feedback
5 mentions
Staff ServiceMixed feedback
18 mentions
Payment OptionsMixed feedback
4 mentions

there's a change machine which accepts notes and converts it into £1 coins

Common positives
  • Exceptional attention to detail in service washes, including folding and pairing socks
  • Friendly staff members go above and beyond (e.g., storing bags, adding coins to dryers overnight)
  • Convenient location with nearby cafes and parks for waiting customers
  • Reliable machines with good capacity and easy-to-use coin systems
  • Competitive pricing and value for money compared to other London launderettes
Watch-outs
  • rude_staff
  • unprofessional_behavior
  • price_increases
  • product_misuse
  • poor_rinsing

* These highlights and concerns are based on automated analysis of user feedback and are not independently verified.

About this launderette

New Cross Launderette

New Cross Launderette is a self-service launderette offering both traditional coin-operated machines and a full service wash facility for customers seeking convenience and quality laundry solutions. The launderette features modern, large-capacity washing machines and dryers with a helpful change machine, free WiFi, and on-site staff assistance for those unfamiliar with the equipment. Under recent new management, the facility has significantly improved, with staff now providing meticulous service including detailed folding and organization of clean laundry. The business operates seven days a week with competitive pricing and offers specialized services for duvets, pillows, and bedding, making it a comprehensive laundry destination for the local South East London community. Customers praise the quality detergent used, accessible location, and the professional, welcoming attitude of the current management team.

Questions people ask

What payment methods does New Cross Launderette accept?
New Cross Launderette operates on a cash-only basis and accepts coins for all services. A change machine is available on-site that accepts banknotes and converts them into £1 coins and smaller denominations, making it convenient for customers without exact change. The launderette also sells detergent for £0.50 if customers need to purchase additional supplies.
What machine sizes and capacities are available?
New Cross Launderette offers multiple machine sizes to suit different needs, including small and large capacity washers and large capacity dryers. The machines feature high-speed spin cycles and an ABC system with compartments for fabric conditioner options. Customers note the large dryers can accommodate substantial loads, making them ideal for duvets, bedding, and bulky items.
What are the prices for service wash and dryer use?
Service wash pricing at New Cross Launderette starts at £10 for a small wash and £13.50 for a large wash. Duvet and pillow cleaning services are available with variable pricing, typically ranging from £30 to £34 depending on load size. Self-service dryer use operates on a coin system ranging from £1 to £8 depending on drying duration required.
Does New Cross Launderette offer laundry collection and delivery?
Yes, New Cross Launderette offers collection and delivery services as well as pick-up and drop-off options for customers who prefer not to wait on-site. Customers can enquire about these services to arrange a schedule that suits their needs.
What facilities and amenities are available while waiting?
New Cross Launderette provides a seating area at the back of the shop where customers can wait comfortably during their wash and dry cycles. The launderette has a convenient location near local coffee shops and parks, allowing customers to step out and return within the typical wash and dry timeframe. Free WiFi is also available for customer use.
What do customers say about the quality and cleanliness of New Cross Launderette?
Customers consistently praise New Cross Launderette for its clean, well-maintained facility and reliable, modern equipment with good capacity. The service wash offerings receive positive feedback for meticulous attention to detail, including careful folding and pairing of items. However, some customers have reported inconsistent quality in service wash results, including occasional issues with rinsing and detergent application, so quality can vary depending on staff on duty. The launderette is recommended for competitive pricing compared to other London launderettes.

About This Listing

We collect practical details from public business information, business websites, reviews, and submitted corrections. Please confirm important details such as prices, payment, and last wash times before travelling.

Last updated
2026-05-18
Profile status
Details checked from public sources

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