Rafiki Launderette & Dry Cleaning
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Rafiki Launderette & Dry Cleaning

3 Villiers Ave, Bilston, WV14 6QN4.6(239 reviews)

Opening Hours

Monday
9am-8pm
Tuesday
9am-6pm
Wednesday
9am-6pm
Thursday
9am-8pm
Friday
9am-8pm
Saturday
9am-8pm
Sunday
10am-6pm

Washing Machines & Dryers

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Pricing

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Payment

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Payment methods not specified in available data; reviews mention pricing in pounds (£) but do not clarify accepted payment types

Services and Amenities

  • Self Service
  • Card Payment
  • Alterations Repairs
  • Clothing Repairs
  • Collection Delivery
  • Commercial Contracts
  • Dry Cleaning
  • Ironing
  • Printing Available
  • Wash Dry Fold
  • Accessible Parking
  • Cash Accepted
  • Extended Hours
  • Folding Tables
  • Late Closing
  • Multiple Machine Sizes
  • Multiple Washers
  • On Site Staff
  • Seating Area
  • Tumble Dryers
  • Wheelchair Accessible

Customer Reviews

4.6
239 Google reviews

The laundrette operates with exceptional, genuinely caring staff who consistently receive praise for their helpfulness and friendliness. However, recent aggressive price increases combined with declining service wash quality, operational inconsistencies, and poor communication have created significant customer frustration. Long-term loyalty is being eroded despite strong staff performance.

Based on automated analysis of customer reviews

Staff ServiceStrong positive signal
18 mentions
Facility CleanlinessStrong positive signal
5 mentions
Machines EquipmentMostly positive
7 mentions
Convenience AmenitiesMostly positive
4 mentions
Quality ResultsMixed feedback
8 mentions
Payment OptionsMixed feedback
3 mentions

We didn't take cash but Gargi kindly accepted card payment in exchange for £1 coins

Speed EfficiencyMixed feedback
6 mentions

Service wash completed in 4 days...items still not done after stated 5-6 day timeframe

PricingCommon concern
9 mentions

price had doubled in a week...extortionate prices to receive clothes in such terrible condition

Common positives
  • Staff like Sharon, Kerry, Monica and Gargi go above and beyond with warmth, patience and sound advice
  • Wide range of machine sizes available with minimal wait times for self-service customers
  • Specialist cleaning services (e.g. designer items) delivered to high standards with fast turnaround
  • Clean, professional facility with convenient parking and good accessibility
Watch-outs
  • Limited coin availability; some staff reluctant to accept card payments
  • Lack of transparent payment method options advertised
  • Opening hours not consistently displayed; discrepancies between Google and signage (7pm vs 8pm closing)
  • Last wash time not clearly communicated to customers
  • Service wash turnaround delays; items not completed within stated timeframes

* These highlights and concerns are based on automated analysis of user feedback and are not independently verified.

About this launderette

Rafiki Launderette & Dry Cleaning

Rafiki Launderette & Dry Cleaning is a comprehensive self-service launderette offering a one-stop solution for all laundry and garment care needs in Bilston and Bearwood. The facility provides washing, drying, ironing, and professional dry cleaning services for household and commercial clients, with specialized cleaning available for duvets, tablecloths, linens, curtains, towels, and uniforms. Alongside laundry services, Rafiki offers expert alterations and repairs, garment tailoring, parcel shipping, printing services, and ATM access, making it a complete high street destination. With extended opening hours up to 8pm on most days, wheelchair-accessible facilities, multiple machine sizes, and experienced staff assistance, the self-service launderette caters to diverse customer needs. Founded on values of customer-first service and community care, Rafiki combines modern self-service convenience with professional staffed support to deliver a unique retail experience.

Questions people ask

What are the opening hours at Rafiki Launderette & Dry Cleaning?
Rafiki Launderette & Dry Cleaning is open Monday and Saturday from 8:00 PM, Tuesday and Wednesday from 6:00 PM, and Sunday from 6:00 PM. Customers are advised to arrive well before closing time, as staff enforce closing time strictly and may refuse service close to the end of the day.
What payment methods does Rafiki Launderette & Dry Cleaning accept?
Rafiki Launderette & Dry Cleaning accepts card payments at the counter. However, payment methods are not fully transparently advertised, and some customers report that staff availability for card transactions can vary. Customers experiencing difficulties with payment options are encouraged to speak with staff on site, such as Gargi, Kerry, or Sharon, who can advise on flexible payment solutions.
What self-service washing and drying options are available?
Rafiki Launderette & Dry Cleaning offers a range of self-service washing machines in various sizes, from small to large capacity, with self-service drying available at £1.00 to £2.80 per cycle depending on duration. Self-service wash cycles start from £2.80. The facility is generally well-maintained with minimal wait times, though customers should note that some dryers may occasionally be out of service.
Does Rafiki Launderette & Dry Cleaning offer professional service wash, and what is the pricing?
Yes, Rafiki Launderette & Dry Cleaning provides a professional service wash at £86.00, which includes washing, drying, and folding by staff. The launderette also offers specialist cleaning for delicate and designer items with high-quality results. However, customers should note that service wash quality and turnaround times can vary; some reviews report items returned with stale odours or incomplete folding, whilst others praise excellent care for specialist garments.
Is Rafiki Launderette & Dry Cleaning wheelchair accessible, and what parking is available?
Rafiki Launderette & Dry Cleaning is wheelchair accessible with a dedicated wheelchair-accessible car park available directly outside the shop. The facility is clean, professional, and conveniently located with parking, making it accessible for customers with mobility requirements.
What additional services does Rafiki Launderette & Dry Cleaning offer besides self-service and wash?
In addition to self-service and professional wash services, Rafiki Launderette & Dry Cleaning offers dry cleaning, wash and iron, alterations and repairs, commercial laundry contracts, and a parcel printing and collection service. An ATM is available on site for customer convenience. The launderette's staff, including Sharon, Kerry, and Monica, are known for providing helpful advice on specialist services such as designer item cleaning.

About This Listing

We collect practical details from public business information, business websites, reviews, and submitted corrections. Please confirm important details such as prices, payment, and last wash times before travelling.

Last updated
2026-05-18
Profile status
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