Soap Box

Name: Soap Box
Address: 43 Montreal Rd, Brighton, South East, BN2 9UY, GB
Telephone: +44 1273 691297
Rating: 4.6

43 Montreal Rd, Brighton, BN2 9UY4.6(37 reviews)

Directions Call

Opening Hours

Monday: 8am-7pm
Tuesday: 8am-7pm
Wednesday: 8am-7pm
Thursday: 8am-7pm
Friday: 8am-7pm
Saturday: 8am-7pm
Sunday: 8am-7pm

Washing Machines & Dryers

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Pricing

Pricing has not been confirmed yet. Check before travelling.

Payment

Coin

Card

Contactless

Customers report staff will exchange new pound coins for old coins. Card payments accepted with cashback option available to obtain coins. Coin mechanisms noted as pending upgrade as of July 2024.

Services and Amenities

Service Wash
Self Service
Card Payment
Coin Operated
Dry Cleaning
Ironing
Wash Dry Fold
7 Days A Week Operation
Accessible Parking
Car Parking
Change Available On Site
Detergent Available
Extended Hours
Extra Large Washers
Large Capacity Washers
Multiple Machine Options
On Site Staff
Seating Area
Staffed Service
Tumble Dryers

Customer Reviews

4.6

37 Google reviews

Customer opinions divide sharply along service quality lines. Patrons consistently praise the attentive, friendly staff and convenient service offerings, but numerous reviews express frustration with high pricing, poor facility maintenance, and unreliable machines. The launderette maintains a respectable rating despite significant operational and cleanliness concerns.

Based on automated analysis of customer reviews

What customers talked about

Staff ServiceStrong positive signal

14 mentions

Convenience AmenitiesMostly positive

6 mentions

Payment OptionsMixed feedback

4 mentions

Quality ResultsMixed feedback

3 mentions

“Your clothes will not be clean, machine only runs 35 minutes”

Machines EquipmentCommon concern

5 mentions

“Machines regularly eat extra coins, machine only runs 35 minutes”

Speed EfficiencyCommon concern

2 mentions

“Machine only run at most 35 minutes - clothes will not be clean”

Facility CleanlinessCommon concern

6 mentions

“Washing machines reek of mould, gunk inbetween door crevices”

PricingCommon concern

8 mentions

“Prices on their website are wrong, everything is at least 50% more expensive”

Common positives

Staff are exceptionally friendly, helpful, and go the extra mile
Service wash option available with reasonable rates
Spacious facility with large machines suitable for duvets
Convenient amenities including parking, cashback, and coin exchange
Loyal customer base appreciates long-standing reliability

Watch-outs

Website prices incorrect and inconsistent with actual charges
Machines eat extra coins; poor coin mechanism maintenance
Additional charges levied after service completion
Wash cycles only run approximately 35 minutes maximum
Insufficient cycle duration for effective cleaning

* These highlights and concerns are based on automated analysis of user feedback and are not independently verified.

About this launderette

A convenient, self-service launderette with friendly staff offering multiple washing services, though customers note concerns about pricing and machine maintenance.

+44 1273 691297 Visit website

Questions people ask

What payment methods does Soap Box accept?: Soap Box accepts cash, card, and contactless payments. The launderette has a change machine on-site, and staff can exchange new pound coins for old coins if needed. Card payments also offer a cashback option, which customers can use to obtain coins for the machines.
Does Soap Box offer a service wash (drop-off laundry) option?: Yes, Soap Box offers a service wash option where customers can drop off their laundry for professional handling. Reviews highlight that the service is available and customers have described the staff as very kind when providing this service.
What facilities and amenities are available at Soap Box?: Soap Box provides free on-site parking, a seating area indoors, and an outdoor yard. The launderette offers laundry baskets for purchase, detergent for sale, and an extra-large duvet machine for oversized items. A vending machine is also available on-site for customer convenience.
What are the opening hours and last wash times?: Soap Box closes at 19:00 (7pm), and the last wash must start before 19:00. The last drying session must also begin before 19:00. Customers should plan their visits accordingly to ensure sufficient time to complete their laundry before closing.
What do customers say about Soap Box's staff and service?: Soap Box receives consistently high praise for its friendly, helpful, and attentive staff. Customers frequently highlight that the team goes the extra mile to assist, with many describing the staff as 'really nice' and noting that service charges are reasonable. Staff attentiveness is one of the launderette's strongest attributes according to customer reviews.
Are there any concerns I should be aware of before visiting Soap Box?: Some customers report concerns about pricing being significantly higher than advertised on the website, machine maintenance issues including mould smells and coin-eating problems, and wash cycles running approximately 35 minutes. Cleanliness and equipment reliability have been mentioned as areas needing attention. However, the launderette maintains an overall rating of 4.5 stars, and many customers value the friendly staff and convenient amenities despite these concerns.

About This Listing

We collect practical details from public business information, business websites, reviews, and submitted corrections. Please confirm important details such as prices, payment, and last wash times before travelling.

Last updated: 2026-05-18
Profile status: Open to corrections