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The Laundry Room

123 Sheen Ln, London, SW14 8AE4.3(31 reviews)

Opening Hours

Monday
7am-5:45pm
Tuesday
7am-5:45pm
Wednesday
7am-4pm
Thursday
7am-5:45pm
Friday
7am-5:45pm
Saturday
7am-4pm
Sunday
Closed

Washing Machines & Dryers

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Pricing

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Payment

Coin
Card

Card payment accepted. Change machine available on-site. Staff can provide change.

Services and Amenities

  • Service Wash
  • Self Service
  • Card Payment
  • Coin Operated
  • Bedding Cleaning
  • Collection Delivery
  • Dry Cleaning
  • Duvet Cleaning
  • Pillow Cleaning
  • Books Available
  • Byo Detergent
  • Cash Accepted
  • Change Available On Site
  • Folding Tables
  • Large Capacity Dryers
  • Large Capacity Washers
  • Multiple Machine Sizes
  • On Site Staff
  • Seating Area
  • Tumble Dryers
  • Visual Instructions

Customer Reviews

4.3
31 Google reviews

The Laundry Room receives predominantly positive feedback for cleanliness, equipment quality, and staff friendliness. However, serious allegations of discriminatory behaviour and consistent complaints about high pricing temper the overall experience. Staff professionalism appears inconsistent, with some team members receiving high praise while one incident raises significant concerns.

Based on automated analysis of customer reviews

Facility CleanlinessStrong positive signal
10 mentions
Machines EquipmentStrong positive signal
9 mentions
Quality ResultsMostly positive
7 mentions
Staff ServiceMostly positive
18 mentions
Speed EfficiencyMostly positive
4 mentions
Convenience AmenitiesMostly positive
5 mentions
Payment OptionsMostly positive
4 mentions
PricingMixed feedback
8 mentions
Common positives
  • Staff go above and beyond; owner Sam delivers exceptional personalised service
  • Facility is consistently clean with modern, reliable equipment
  • Community hub with helpful, courteous service and peaceful atmosphere
  • Quality dry cleaning and service wash with neatly folded results
  • Card payment accepted; easy-to-use machines with instructions provided
Watch-outs
  • Staff refused to provide change in one incident
  • Machine malfunction resulted in lost funds without full refund
  • Service wash delays; customer had to chase for pickup status
  • Late-day congestion impacts machine availability
  • Limited machine availability during peak hours

* These highlights and concerns are based on automated analysis of user feedback and are not independently verified.

About this launderette

The Laundry Room

The Laundry Room is a self-service launderette located in East Sheen, Richmond, offering comprehensive washing and drying services alongside professional dry cleaning for duvets, pillows, and bedding. The facility features multiple machine sizes including large capacity washers and dryers, with prices ranging from £4-£9 for self-service washes and coin-operated tumble dryers at 50p for 3 minutes. Customers praise the clean, well-maintained facility, helpful on-site staff, and convenient community-focused service, with some reviewers noting excellent dry cleaning results and a welcoming atmosphere that attracts regular customers. The launderette accepts both card and cash payments with change available on-site, provides baskets for easy clothes transport, and includes visual machine instructions. While most customers appreciate the quality service and friendly staff, some note higher pricing and occasional inconsistencies in service delivery.

Questions people ask

What are the washing machine prices at The Laundry Room?
The Laundry Room offers three machine sizes: small washing machines cost £4–£5, large machines cost £6–£8, and super large/duvet machines cost £9. All machines are self-service. Customers should note that detergent is not included in the price, so visitors must bring their own washing powder or detergent.
How much do the tumble dryers cost?
The tumble dryers at The Laundry Room cost 50p for 3 minutes of drying time. Multiple customers have noted that dryer costs are relatively high, so budget accordingly if you need extended drying time for larger items.
What payment methods does The Laundry Room accept?
The Laundry Room accepts both cash and card payment. A change machine is available on-site, and staff can also provide change if needed. This makes it convenient for customers who prefer not to carry exact coins.
What services does The Laundry Room offer beyond self-service washing?
In addition to self-service machines, The Laundry Room provides service wash, dry cleaning, duvet cleaning, pillow cleaning, bedding cleaning, and collection and delivery options. Customers can drop off items and pick them up neatly folded and cleaned, making it ideal for delicate items or larger loads like duvets.
What facilities and amenities are available while waiting?
The Laundry Room provides a seating area, folding tables, books to read, and baskets to help customers move clothes comfortably. The facility features clear visual instructions on the machines and has on-site staff available to assist. However, WiFi is not available on-site.
When is The Laundry Room open, and when should I start my last wash?
The Laundry Room opens at 7:00 AM daily. Closing times are 5:45 PM Monday to Tuesday, Thursday to Friday; and 4:00 PM on Wednesday and Saturday. Customers should start their last wash cycle approximately 30 minutes before closing to allow time to complete the cycle.

About This Listing

We collect practical details from public business information, business websites, reviews, and submitted corrections. Please confirm important details such as prices, payment, and last wash times before travelling.

Last updated
2026-05-18
Profile status
Details checked from public sources

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