The Vale Launderette
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The Vale Launderette

135 The Vale, London, W3 7RQ4.4(27 reviews)

Opening Hours

Monday
9am-6pm
Tuesday
9am-6pm
Wednesday
9am-6pm
Thursday
9am-6pm
Friday
9am-6pm
Saturday
9:30am-6pm
Sunday
10am-6pm

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Pricing

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Payment

Coin
Card
Contactless

Card payment accepted; staff can charge to card rather than requiring customer to source coins

Services and Amenities

  • Card Payment
  • Coin Operated
  • Alterations Repairs
  • Clothing Repairs
  • Dry Cleaning
  • Ironing
  • Specialist Cleaning
  • Wash Dry Fold
  • 7 Days A Week Operation
  • Change Available On Site
  • Multiple Machine Sizes
  • On Site Staff
  • Parking Available
  • Seating Area
  • Staffed Service
  • Tumble Dryers

Customer Reviews

4.4
27 Google reviews

The launderette receives predominantly positive feedback, with customers praising the owner and staff for their exceptional friendliness, helpfulness, and willingness to go beyond expectations. However, a serious complaint regarding lost clothing and poor complaint handling presents a significant service failure that undermines trust.

Based on automated analysis of customer reviews

Quality ResultsStrong positive signal
4 mentions
Staff ServiceStrong positive signal
15 mentions
Facility CleanlinessStrong positive signal
2 mentions
Speed EfficiencyStrong positive signal
5 mentions
Machines EquipmentStrong positive signal
3 mentions
PricingMixed feedback
2 mentions
Common positives
  • Owner and staff consistently friendly, polite, and helpful with personalized service
  • Exceptional stain removal and cleaning quality even on delicate fabrics
  • Willingness to accommodate customers (freeing bigger machines, flexible payment, quick turnarounds)
  • Long-term customer loyalty with 6-16 year relationships indicating reliable service
  • Specialist services including garment alteration and repair on-site
Watch-outs
  • Dry cleaning takes approximately one week
  • Limited big machines (2-3 available)
  • Service considered expensive by some customers
  • Risk of lost or misplaced items
  • Contact number issues (number not answering, incorrect number)

* These highlights and concerns are based on automated analysis of user feedback and are not independently verified.

About this launderette

The Vale Launderette

The Vale Launderette is a well-established, family-run launderette in London offering comprehensive laundry services including self-service washing, drying, professional dry cleaning, and expert garment alterations. The business is known for its friendly and helpful staff, particularly seamstress Wahid and counter assistant David, who consistently deliver reliable service with a personal touch. With coin-operated and card payment options, multiple machine sizes including extra-large washers, and accessible parking nearby, the launderette caters to both quick wash customers and those requiring specialist services like sheepskin coat cleaning. Open seven days a week with reasonable pricing, the launderette has built a loyal customer base spanning decades, though customers should be aware of occasional staffing challenges when the owner is unavailable. Ideal for both locals and visitors seeking professional, efficient laundry solutions in a clean, welcoming environment.

Questions people ask

What payment methods does The Vale Launderette accept?
The Vale Launderette accepts card payments, contactless payments, and cash. Customers can pay by card directly rather than needing to source coins, and the on-site staff can charge payments to card for added convenience.
How much does it cost to use the large washing machines?
The large capacity washing machines at The Vale Launderette cost £7 for a 40-minute wash cycle. Tumble dryers are available at £1 for 7 minutes of drying time.
What specialist cleaning services are available?
The Vale Launderette offers a range of specialist services including dry cleaning, ironing, alterations, clothing repairs, and specialist cleaning for delicate items such as sheepskin coats. Customers consistently praise the quality of stain removal, with excellent results even on challenging stains. Dry cleaning typically takes approximately one week.
Is there parking available and what are the facilities like?
The Vale Launderette offers street parking available down the road. The facility includes a seating area for customers, on-site staff during opening hours, and multiple machine sizes for different laundry needs. The launderette operates 7 days a week from 9am weekdays (9:30am Saturday, 10am Sunday) until 6pm daily.
What do customers say about The Vale Launderette?
The Vale Launderette receives predominantly positive feedback with an average rating of 4.41 out of 5 stars. Customers consistently praise the friendly and helpful staff, particularly team members David and Wahid, along with exceptional cleaning quality and a willingness to go the extra mile. The majority of reviews highlight excellent customer service and reliable results. However, customers should be aware that the business operates with limited large machines (2-3 available), and there have been isolated reports of contact difficulties.
How long does dry cleaning take?
Dry cleaning services at The Vale Launderette typically take approximately one week to complete. The launderette recommends planning ahead for dry cleaning orders, particularly during busy periods. Staff can provide more specific turnaround estimates based on current workload.

About This Listing

We collect practical details from public business information, business websites, reviews, and submitted corrections. Please confirm important details such as prices, payment, and last wash times before travelling.

Last updated
2026-05-18
Profile status
Details checked from public sources

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