Carousel launderette photo

Carousel

4 Swindon Rd, Horsham, RH12 2HD4.3(97 reviews)

Opening Hours

Monday
7:30am-6:15pm
Tuesday
7:30am-6:15pm
Wednesday
7:30am-6:15pm
Thursday
7:30am-6:15pm
Friday
7:30am-6:15pm
Saturday
7:30am-5:45pm
Sunday
7:30am-5:45pm

Washing Machines & Dryers

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Washers11 large
DryersNeeds infoNo counts yet

Pricing

Pricing has not been confirmed yet. Check before travelling.

Payment

Coin

Coin-operated only; card payments not accepted. Change machine unavailable. Customers report difficulty obtaining change; nearby corner shop reportedly refuses to break notes without purchase. Washers accept £1 coins; dryers accept 20p, 50p, and £1 coins.

Services and Amenities

  • Self Service
  • Coin Operated
  • Large Item Washing
  • Wash Dry
  • Cash Accepted
  • Cash Only
  • Coffee Shop Nearby
  • Extra Large Washers
  • Multiple Machine Sizes
  • Multiple Wash Programs
  • No Card Payment
  • No Change Machine
  • Parking Available
  • Spin Dryers
  • Tumble Dryers
  • Well Lit

Customer Reviews

4.3
97 Google reviews

The launderette presents a mixed but leaning-negative profile. While customers appreciate cleanliness, machine capacity, and occasional friendly service, significant operational failures—particularly unresponsive staff, frequent machine breakdowns, money loss, and outdated payment systems—create frustration that outweighs positive experiences. Pricing concerns and lack of modern conveniences further diminish satisfaction.

Based on automated analysis of customer reviews

Facility CleanlinessStrong positive signal
7 mentions
Quality ResultsMixed feedback
5 mentions
Speed EfficiencyMixed feedback
4 mentions
Staff ServiceCommon concern
8 mentions

There are no attendants so no one to help with the issues we had.

Machines EquipmentCommon concern
15 mentions

Two of their machines ate our money and the washing machines would not run.

PricingCommon concern
12 mentions

Ridiculously overpriced being a minimum of £4 per wash for machines that don't even work.

Convenience AmenitiesCommon concern
6 mentions

NO parking, you will need change and laundry detergent. Most laundromats these days are card operated.

Payment OptionsCommon concern
10 mentions

No chance to pay by card nor to get change, with the risk to lose your money.

Common positives
  • Facility is consistently clean and well-presented with clear instructions
  • Large capacity machines handle bulk loads efficiently in single cycles
  • Staff are exceptionally friendly, helpful and remember regular customers
  • Dryers offer good value and large size suitable for duvets and large items
  • Convenient location with corner shop nearby for refreshments
Watch-outs
  • Coin-only system with no card payments accepted
  • Difficulty obtaining change; nearby shop refuses without purchase
  • Coins get stuck in machine slots, causing money loss
  • Inconsistent coin denominations required across machines
  • Inconsistent machine performance; some complete cycles wet while others work correctly

* These highlights and concerns are based on automated analysis of user feedback and are not independently verified.

About this launderette

Carousel

Carousel is a self-service launderette offering wash and dry facilities with a range of machine sizes including large 35lb capacity washers suitable for bigger loads like duvets and sofa covers. The launderette operates on a coin-operated system accepting £1, 50p, and 20p coins, with dryers requiring £1 and 20p coins specifically. Located on a residential street near a corner shop where customers can obtain change, it provides basic amenities including folding tables and maintains a warm, clean environment. However, multiple reviews highlight significant concerns including frequent machine malfunctions without refunds, lack of on-site staff assistance, difficult contact for reporting issues, and inconsistent machine performance. While some customers find the facility adequate for occasional use, others report losing money to broken machines and feel the pricing is high given the reliability issues and outdated equipment compared to modern card-operated launderettes.

Questions people ask

What payment methods does Carousel accept?
Carousel operates on a cash-only, coin-operated basis and does not accept card payments. Customers should bring the correct coins, as a change machine is not available on site. Washers accept £1 coins, whilst dryers accept 20p, 50p, and £1 coins.
What are the washing machine sizes and prices at Carousel?
Carousel offers multiple machine sizes to suit different loads. Small machines cost £4–£5, medium machines £5–£6, and large capacity washers (ideal for duvets and quilts) range from £6–£8. Extra-large 35lb machines are also available with pricing between £5–£8 depending on the programme selected. Large wash cycles typically take up to 45 minutes.
How much does it cost to dry clothes at Carousel?
Carousel's tumble dryers charge £1 for approximately 7½ minutes of drying time. The facility also offers spin dryers for more economical drying options. Customers with large items such as duvets and towels often find the dryer capacity and value suitable for bulk loads.
Is there parking at Carousel?
Carousel is located on a residential street with on-street parking available, though availability is described as inconsistent and hit-or-miss. Customers should allow extra time to find a suitable parking space, particularly during peak hours.
What should I bring to Carousel?
Customers should bring their own laundry detergent, as Carousel does not supply detergent on site. Additionally, customers must bring the correct coins for payment, as there is no change machine available. A nearby corner shop is located close by for refreshments.
What are Carousel's opening hours?
Carousel opens at 7:30am daily. Monday to Friday closing time is 6:15pm, whilst Saturday and Sunday closing time is 5:45pm. Customers should plan to start their wash well before closing time, ideally at least 45 minutes prior, to allow sufficient time for wash cycles to complete.

About This Listing

We collect practical details from public business information, business websites, reviews, and submitted corrections. Please confirm important details such as prices, payment, and last wash times before travelling.

Last updated
2026-05-18
Profile status
Open to corrections

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